CIX CONNECT SERVER SETTINGS
Protected CIX server settings.
CIX Connect · Mail Server Settings
Email Server Settings
Client Guide
Client Guide
Use this page when your email app asks for incoming server, outgoing server, ports, username, password, SSL/TLS or SMTP authentication. These settings apply to CIX Connect hosted business email accounts unless support gives you custom settings.
CIX Orbit Mail Protocol · Active
Recommended accountIMAP
Incoming secure port993 SSL/TLS
Outgoing secure port465 SSL/TLS
Alternative SMTP587 STARTTLS
UsernameFull email address
Client Use Only
Universal Mailbox Details
Use these on phone, tablet and PC
Replace placeholders: where you see yourdomain.co.za, replace it with your real domain name. Example: if your email is info@abcprojects.co.za, your server is usually mail.abcprojects.co.za.
| Field | Value to Use | Example |
|---|---|---|
| Email Address | Your full email address | info@yourdomain.co.za |
| Username | Your full email address | info@yourdomain.co.za |
| Password | Your mailbox password | Supplied by CIX Connect |
| Incoming Server | mail.yourdomain.co.za | mail.yourdomain.co.za |
| Outgoing Server | mail.yourdomain.co.za | mail.yourdomain.co.za |
| SMTP Authentication | Required / enabled | Use same username and password |
Template:
Email: name@yourdomain.co.za
Username: name@yourdomain.co.za
Incoming server: mail.yourdomain.co.za
Outgoing server: mail.yourdomain.co.za
Password: your mailbox password
Email: name@yourdomain.co.za
Username: name@yourdomain.co.za
Incoming server: mail.yourdomain.co.za
Outgoing server: mail.yourdomain.co.za
Password: your mailbox password
Recommended IMAP Settings
Best for multiple devices
Recommended: Use IMAP when the same email is used on more than one device. IMAP keeps messages synced between phone, PC, tablet and webmail.
| IMAP Setting | Secure Value | Purpose |
|---|---|---|
| Account Type | IMAP | Keeps email synced on all devices. |
| Incoming Server | mail.yourdomain.co.za | Receives email from your mailbox. |
| Incoming Port | 993 | Secure IMAP port. |
| Incoming Security | SSL/TLS | Encrypts mailbox connection. |
| Username | Full email address | Example: info@yourdomain.co.za. |
Outgoing SMTP Settings
Required for sending email| SMTP Setting | Secure Value | Purpose |
|---|---|---|
| Outgoing Server | mail.yourdomain.co.za | Sends email from your mailbox. |
| Outgoing Port | 465 | Secure SMTP port. |
| Outgoing Security | SSL/TLS | Encrypts sending connection. |
| Alternative Port | 587 STARTTLS | Use only if 465 is rejected by your app or network. |
| Authentication | Required | Outgoing server must sign in using the same email and password. |
Common mistake: many “can receive but cannot send” problems happen because SMTP authentication is off. Enable “My outgoing server requires authentication” or “Require sign-in”.
POP3 Alternative Settings
Only use when required
Use POP3 carefully: POP3 can download emails to one device and may remove them from the server depending on settings. For modern business use, IMAP is usually safer.
| POP3 Setting | Secure Value | Warning |
|---|---|---|
| Account Type | POP3 | Only use if CIX support recommends it. |
| Incoming Server | mail.yourdomain.co.za | Downloads email to the device. |
| Incoming Port | 995 | Secure POP3 port. |
| Security | SSL/TLS | Must be enabled for secure use. |
| Leave Copy on Server | Recommended | Prevents email disappearing from other devices. |
Which Setting Should I Choose?
Simple decision guideBest Choice
Use IMAP
Choose IMAP if you use your email on mobile and PC. This is the cleanest setup for most clients.
Sending Mail
Use SMTP
SMTP is not optional. It is required for sending emails from your mailbox.
Old Method
Avoid POP3
Use POP3 only if you understand the risk or if CIX support instructs you to use it.
Setup Checklist
Before you contact supportCheck 01
Typed Correctly
Email addressUse the full email address, not only the name before @.
PasswordRetype carefully. Check capital letters, numbers and symbols.
Server nameUse mail.yourdomain.co.za and replace yourdomain.co.za with your real domain.
Check 02
Security Enabled
Incoming securityUse SSL/TLS with IMAP port 993.
Outgoing securityUse SSL/TLS with SMTP port 465, or STARTTLS with 587 where required.
AuthenticationSMTP authentication must be enabled using the same login details.
Need Server Settings?
CIX Connect support routing
Send this WhatsApp message for faster help: “Hi CIX Connect, please send me the email server settings for [your email address]. I am setting it up on [iPhone / Android / Outlook / other].”